Sep.
Oct.
Nov.
With & Without us
Superpower – for operators
Insights – for managers
Revenue growth – for business
Insights – for managers
Revenue growth – for business
Increasing CC metrics by introducing a prompter with personal adaptive recommendations based on expert and data approaches
Compliance
Sales
Objection handling, Customer openers, Conversions and Revenue
Compliance according the law, Security controls and Risk mitigation
Operations
Level of automation,
user-friendliness
of interfaces and Speed / Quality
user-friendliness
of interfaces and Speed / Quality
Support
Answering questions, solving problems, Satisfaction and Retention
The New Way of Getting
Conversations Right
Conversations Right
Guidance Checklist Online
Dynamic changed and personalized cue
Guidance Checklist for each call
Tracking the pronunciation of recommendations
Guidance Checklist for each call
Tracking the pronunciation of recommendations
Questions & Objections
Knowledge base for fast answering
Data-based effective objections handling
Dynamic timely hints
Data-based effective objections handling
Dynamic timely hints
Quality Assurance
Evaluation of the script following
Scoring cards with various criteria for operators
Trusted insights based on successful dialogues
Scoring cards with various criteria for operators
Trusted insights based on successful dialogues
Education & Perfomance
Educational tips based on the dialogue result
Debriefing with the managing manager
Process gamification
Debriefing with the managing manager
Process gamification
Expert Scripts Adaptation
Together with a partner consulting agency,
changes are provided in the script for the growth of metrics
changes are provided in the script for the growth of metrics
Reports & Analytics
Reports for operators, products, metrics, calls
Analysis of the dependence between conversion
metrics and cue presence
metrics and cue presence
Real metrics for each call
How It Works
Growth your Metrics
Visits to residential complex sales offices
Real Estate
Debt collection
Banking, Insurance, Collection
Credit and insurance products
Corporate sales
Accompanying products and services
E-commerce, Marketplaces
02
02
NLP
NLP
Replica Classification, NER, and the Dialog Engine
Replica Classification, NER, and the Dialog Engine
Sentiment
Sentiment
Evaluation of the emotional color and reaction of the client
Evaluation of the emotional color and reaction of the client
03
03
Profiling
Profiling
Defining a customer typology for a high-level personalization
Defining a customer typology for a high-level personalization
04
04
Key Technologies Inside
01
Online ASR
Built-in ASR, company-wide, online recognition
☎️ Telephony
integration with cloud telephony and online speech recognition
📩 Text channels
omnichannel text integration with click-to-answer hints
💬 Chatbots
adaptation of chatbot scenarios for built-in system scripts
… other infrastructure
flexible approach to product functionality and microservice architecture allow integration with a wide range of existing solutions
integration with cloud telephony and online speech recognition
📩 Text channels
omnichannel text integration with click-to-answer hints
💬 Chatbots
adaptation of chatbot scenarios for built-in system scripts
… other infrastructure
flexible approach to product functionality and microservice architecture allow integration with a wide range of existing solutions
🖥️ Manager Interface
Reports with analytics and quality control in a separate web service:
– Frontend Web App
– Integration with PowerBI and analogues
– Upload to Google Sheets and analogues
📱 Operator Interface
Checklists and dynamic hints:
– Frontend Web App
– Integration into the current interface
– Separate Mobile App
🏗️ Deployment
– In the cloud with CC-Prompter branding
– In the cloud with company branding
- Within the company
Reports with analytics and quality control in a separate web service:
– Frontend Web App
– Integration with PowerBI and analogues
– Upload to Google Sheets and analogues
📱 Operator Interface
Checklists and dynamic hints:
– Frontend Web App
– Integration into the current interface
– Separate Mobile App
🏗️ Deployment
– In the cloud with CC-Prompter branding
– In the cloud with company branding
- Within the company
Selective, with implausible conclusions
Depends on operators qualification
Looking through all manual guides
Several weeks for peak efficiency
Plateau or decreasing
Standard inefficient processes
100% cover, with transparent insights
Scaling to the work of each operator
At the time of question
After several hours of system usage
Boosting for each period
Advanced system
With & Without us
Features
Currently
With AI-Prompter
Call Analysis
Best Practices
Request processing speed
Operators on-boarding cycle
Metrics changes
And also!
Let`s schedule a Demo!
info@mil-team.com
© 2022 AI-Prompter